Inonstore – Return, Refund and Cancellation Policy

At Inonstore, we aim to provide a reliable and transparent shopping experience. This policy explains how returns, replacements, refunds, exchanges, and order cancellations are handled for orders placed through our online store in India.

1. Return Policy

Inonstore accepts eligible return requests made within 7 days of delivery, subject to the conditions in this policy and applicable consumer protection laws in India.

To be eligible for a return, the product should be unused and unworn, in its original condition, with original tags and packaging where applicable. Please retain your order number or other proof of purchase.

Products that are damaged, defective, incorrect, or significantly different from their description will be handled in accordance with applicable law.

2. How to Request a Return

To request a return, contact us using the details provided in the Contact Us section below.

Please provide:

• Your order number.
• The reason for the return.
• Photographs or videos showing the issue, where relevant.

Wait for our response before sending the product back. Once your request has been reviewed and approved, we will provide the appropriate return instructions.

3. Return Address

Inonstore works with different suppliers and fulfilment partners. Therefore, the return address may vary depending on the product and order.

Once your return request has been approved, we will provide the correct return address and instructions.

Please do not send a product to an address that has not been confirmed by our customer support team.

Any applicable return shipping charges will be communicated before the return is arranged and handled in accordance with applicable Indian law.

4. Damaged, Defective, Incorrect, or Misrepresented Products

If you receive a damaged, defective, incorrect, or significantly misrepresented product, please contact us as soon as possible.

Provide your order number and supporting photographs or videos, where applicable.

After reviewing your complaint, we will offer an appropriate remedy, such as a replacement, return, or refund, as required by applicable law and the circumstances of the case.

5. Products That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature, including:

• Perishable goods, such as food, flowers, or plants.
• Personalised or custom-made products, subject to applicable consumer rights.
• Personal care products that cannot be returned for hygiene or safety reasons, where applicable.
• Hazardous materials, flammable liquids, or gases where return shipping is restricted by law or carrier requirements.

Sale items and discounted products remain subject to applicable consumer protection laws. Nothing in this policy excludes a remedy required by law for a defective, damaged, incorrect, or misrepresented product.

6. Exchanges and Replacements

If you wish to exchange a product, contact our customer support team with your order number and details of the requested exchange.

Exchanges are subject to product availability. Depending on the circumstances, we may arrange a replacement or ask you to return the original product and place a separate order.

Your applicable legal rights concerning defective, damaged, or incorrect products remain unaffected.

7. Order Cancellation Before Dispatch

If you wish to cancel your order, contact us as soon as possible.

Cancellation requests received before dispatch will be reviewed promptly, subject to the order's processing status and applicable law.

If payment has already been collected and the cancellation is approved, any applicable refund will be processed in accordance with this policy and applicable legal requirements.

8. Cancellation After Dispatch and Refused Deliveries

Once an order has been dispatched, cancellation may no longer be possible through our standard cancellation process.

If a customer refuses delivery or requests cancellation after dispatch, the shipment may be returned to our supplier or fulfilment partner. This may result in delivery and return-to-origin (RTO) costs for the business.

Any cancellation charges or shipping-cost deductions will be applied only where permitted by applicable Indian law and where the relevant terms have been clearly disclosed before purchase. Inonstore will not impose charges prohibited by law or automatically deduct costs from a refund where such deductions are not legally permitted.

For assistance with a dispatched order or refused delivery, please contact our customer support team.

9. Delivery Issues

If your order is delayed, appears lost, or is marked as delivered but has not reached you, please contact us and provide your order number.

We will investigate the issue with our shipping or fulfilment partner and assist with an appropriate resolution in accordance with applicable law.

10. Cash on Delivery (COD) Orders

For Cash on Delivery orders, payment is collected when the order is delivered.

If you are eligible for a refund on a COD order, our customer support team will explain the refund procedure and request the necessary details to process it securely.

COD refunds for returned products will be processed after the product has been received and verified, where applicable, and the refund has been approved.

Refusal of a COD delivery may result in the shipment being returned to the supplier or fulfilment partner. Any associated charges will be handled in accordance with applicable law and the terms disclosed before purchase.

11. Refund Policy and Processing Time

Once we receive your returned product, our team will inspect and verify its condition. We will notify you whether your refund has been approved.

Approved refunds will be processed within 7–10 business days from the date the returned product is received and verified, subject to applicable legal requirements.

• Prepaid orders: Approved refunds will be issued to the original payment method wherever possible.
• COD orders: Approved refunds will be issued through an appropriate refund method. Our support team may request the information needed to complete the refund securely.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

All refunds will be handled in accordance with applicable consumer protection laws in India.

12. Contact Us

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at inonstoreofficial@gmail.com.

Return Address: Provided by our customer support team after your return request is approved.

Please contact us before returning any product so that we can provide the correct return address and instructions.

Thank you for shopping with Inonstore. We appreciate your trust and look forward to serving you.